FAQ's

 

Dispatch times are currently extended due to unprecedented demand.

Our Customer Care team are doing the best they can to assist you – We ask that you please wait at least 10 days after you’ve received your dispatch notification before you enquire about your order.

Thank you for your patience.

Holiday 2023 Shipping deadlines - Delivery Cutoff Dates for December 25

 

Last Order Date	Location
11th December	All New Zealand locations

 

How Do I Use My E-Gift Card?

Using a Speedo E-Gift Card couldn’t be easier, you simply enter your E-Gift Card number in the payment section provided at the checkout when you are ready to make your purchase.

• Upon receiving a Speedo E-Gift Card via email you will be presented with an E-gift card number that can be redeemed online.
• If the items purchased total less than the E-Gift Card amount, the remaining funds will remain on the E-Gift Card to use on the next purchase, if the items purchased exceed the E-Gift Card amount the remaining value must be paid by card in order to complete the order. 
• Gift Cards take up to 4 hours to be delivered to your preferred email address.
• Items bought using E-Gift Cards can be returned or exchanged but not refunded, only additional monies paid over and above the E-Gift Card will be refunded and a new E-Gift Card will be issued or funds allocated to your existing E-Gift Card applied.

For full details please see our E-Gift Card Terms Conditions. 

 

When will I receive my order?

Dispatch times are currently extended due to unprecedented demand. Our Customer Care team are doing the best they can to assist you - We ask that you please wait at least 10 days after you've received your notification before you enquire about your order. Thank you for your patience.

Speedo will make best efforts to dispatch all orders within 2 business days from your order confirmation. Shipping times vary depending on location in New Zealand.

 

How long will my order take to ship?

DHL's "DOOR-TO-MORE" service is our chosen logistics partner providing a reliable, trackable nationwide service. DHL’s delivery times range from 8-12 days. For more information please visit nzpost.co.nz. Dispatch times are currently extended due to unprecedented demand.

 

Can I return my order and what is your policy?

Yes, Speedo offers you a 30-day Free Return Policy within New Zealand on goods that have been purchased online (via this website) that are unused and in a saleable condition.

Orders placed between 6 November 2023 and 16 January 2024 qualify for our extended 60-day Returns Policy on all online purchases.

Please visit our Online Return Policy for more information.

 

Can I add, change or delete an item in my order after it's completed?

Unfortunately, once your order is placed, it is too late to change or delete it. If you would like to change your order after it has been received, we offer free returns, within the terms of our Return Policy.

 

Can I cancel my order?

Unfortunately, once your order is placed, it is too late to cancel an order. You are welcome to return your order once received. We offer free 30 day returns, within the terms of our Return Policy. 

 

How will I know when my order is shipped?

Our warehouse will send you an automated email once your order is dispatched with your tracking number included.

 

How can I track my order?

DHL's "DOOR-TO-MORE" service is our chosen logistics partner providing a reliable, trackable nationwide service. For shipment tracking visit nzpost.co.nz and enter in your tracking number which was supplied in your despatch notification email (starts with a TA).

 

Can I opt to have my item shipped Express?

This service is not available at this time.

 

Do you ship overseas?

We only ship to Australia from www.speedo.com.au and to New Zealand from www.speedo.co.nz

 

The item I received does not match the order, what do I do?

Simply email our online team as soon as you can.

Email:        online@speedo.co.nz 
Please note our Customer Service operating hours are between 8.30am and 5pm AEST. 

 

What happens if I cannot locate my proof of purchase for a return?

Simply email our online team as soon as you can.

Email:        online@speedo.co.nz 
Please note our Customer Service operating hours are between 8.30am and 5pm AEST. 

 

Do I need a receipt for a faulty Speedo item?

Yes for all warranty claims, proof of purchase is required. Contact our online team as soon as you can by phone or email.

Email:        online@speedo.co.nz 
Please note our Customer Service operating hours are between 8.30am and 5pm AEST. 

 

The item I received is damaged, what do I do?

Simply email our online team as soon as you can.

Email:        online@speedo.co.nz 
Please note our Customer Service operating hours are between 8.30am and 5pm AEST. 

 

Afterpay

Afterpay is now available online on orders from $100 - $1200. You can now receive Speedo purchases now and pay for them over 4 equal fortnightly payments.

1. Simply add your items to your online shopping bag.
2. Select Afterpay as your payment method at checkout.
3. From here, follow the prompts to create an Afterpay account to pay the first of our four instalments up front.

For more information, visit the Afterpay website. 

 

PAYPAL

Paypal is a safe way to pay faster online without entering credit or debit card details each time.

WHY PAYPAL?

1. Safer - Paypal keeps your financial information securely encrypted so you can pay online with confidence.
2. Flexible - Link all your cards and bank accounts and choose which one to use at checkout.
3. Convenient - Pay with Paypal on millions of sites on your computer or mobile, an in apps.
4. Protected - You can be refunded with Buyer Protection.

For more information, visit the Paypal Website