Return Policy

Online Returns

Please note:

The North Face offers you a Free 30-day Return Policy within New Zealand on goods that have been purchased online (via this site) that are unused and in a saleable condition.

Orders placed between 6 November 2023 and 16 January 2024 qualify for our extended 60-day Returns Policy on all online purchases.

To process a return:

(a) Simply fill in the details on the returns page and your postage label will be emailed to you

(b) Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging.

All products must be returned in an undamaged, as-new condition with all labels and product swing tags attached. Footwear should be tried and tested indoors only and returned shoe boxes must be free of tape and stickers to ensure they can be restocked. Any item returned that does not meet these criteria will be returned to the customer and a refund will be declined.

A full refund of the purchase price will be issued to the original payment method for all items confirmed and returned in a re-saleable condition. Due to high order volumes, our returns process is currently experiencing delays. Please allow approximately 15 business days for the refund to appear on your bank statement.

Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your return.

Please feel free to contact us if you have any further questions regarding the return of your purchase.

Email: online@thenorthface.co.nz

STORE RETURNS

Online exclusives cannot be returned in store for a refund or exchange due to product being on an online exclusive.

ONLINE EXCHANGES

The North Face is unable to offer exchanges on return items via our online store. If an exchange is required, please visit your nearest The North Face Flagship Store. We are unable to accept exchanges into Outlet stores. Alternatively, return your item for a refund and place a new order for the correct size and/or colour.

Please note: Online exclusives cannot be returned in store for a refund or exchange.

REFUNDING E-GIFT CARDS

For item(s) paid by both E-gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded to your E-Gift Card as store credit.

WARRANTY RETURNS

The North Face® is committed to providing you with quality products and stand by them with our Warranty Policy. In the unlikely event that you believe your item to be faulty you should endeavour to return your item to the store at which you purchased it.

If you purchased the product from The North Face® directly, either via our The North Face® Online Store or via one of The North Face® stores in New Zealand, please contact the store directly or our online customer service team.