From time to time, you may purchase a product that doesn't suit you or simply doesn't fit.

 

ONLINE RETURNS

Lacoste offers you a Free 60-day Return Policy within New Zealand on goods that have been purchased online (via this site) that are unused and in a saleable condition.

(a) Simply fill out a Return Form and your postage label will be emailed to you.

(b) Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging.

If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you. 

• Merchandise must be returned within 60 days from the date of purchase.
• Merchandise must not be worn, altered, or washed.
• For hygiene reasons, socks, facemasks and underwear cannot be returned.
• Merchandise must have all tags attached.
• Please try on footwear on soft surfaces before they are worn generally. Footwear should be returned unmarked and must include the original shoe box in its original condition, without postal labels.

Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your Return.

A full refund of the purchase price will be issued to the original credit card for all items confirmed returned in a re-saleable condition. Due to high order volumes, our returns process is currently experiencing delays. Please allow approximately 15 business days for the refund to appear on your bank statement.

Please make sure your return is easily identifiable with your Return Authorisation Number and a copy of your invoice so that we can quickly and easily refund your returned item/s as soon as they are received.

Orders made with AfterPay or Paypal may not be exchanged in-store and must be returned online for a refund.

How do refunds get processed?

If you choose a refund, we will process this refund via the original payment method you used to place the order.

 

How long your refund takes and how it is processed depends on the payment method you used when you placed your order, we recommend checking in with your payment provider on their current processing times for further information.

 

My original credit card used no longer exists, how will I receive my refund?

 

Our payment system only allows us to ‘reverse’ payment to the credit card used in your original purchase. This means that although your account is closed and your card cancelled, we are unable to transfer funds into a personal bank account or onto a new card. The process may vary between financial institutions so please contact your bank – they will be able to explain the process to transfer your refund from the closed card to the new card.

 

On the occasion that the refund fails, we will be in contact with you to organise a Manual Bank Transfer.

 

For all other enquires please feel free to contact our customer service team

Email: customerservice@lacoste.co.nz

STORE RETURNS

Online exclusives cannot be returned in store for a refund or exchange due to product being on an online exclusive. Outlet products cannot be returned in store for a refund or exchange and must be returned via online.

ONLINE EXCHANGES

Online purchases cannot be returned or exchange in a Lacoste Australia Boutique or Outlet store. All returns must be posted and returned directly to the online store. Final Sale/clearance items are not eligible for return, exchange or credit unless deemed faulty.

REFUNDING E-GIFT CARDS

For item(s) paid by both E-gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded to your E-Gift Card as store credit.