FAQs
I received an item that is faulty?
Speedo is committed to providing you with quality products. In the unlikely event you believe the goods to be faulty, please contact us at returns@speedo.com.au and one of our friendly team will assist.
What are your returns/ exchange policy?
From time to time, you may purchase a product that doesn’t suit you or simply doesn’t fit. To provide you with an exceptional shopping experience, Speedo, usually, offers you a 30-day free Returns Policy within Australia on goods that are unused and in a saleable condition. If you believe the goods to be faulty, please read our Faulty Items section above. Speedo is unable to offer exchanges on return items via our online store. If an exchange is required, please visit your nearest Speedo concept retail store.Orders made with AfterPay or Paypal may not be exchanged in-store and must be returned online for a refund via our online returns process. We are unable to accept exchanges into Outlet stores. Alternatively, return your item for a refund and place a new order for the correct size and/or colour.
Orders placed between 6 November 2023 and 16 January 2024 qualify for our extended 60-day Returns Policy on all online purchases.
How do I return an item/s for a refund or exchange?
Please note any item being returned or exchanged must be undamaged and unworn with all labels & product swing tags attached, for you to be able to return/exchange. All swimwear should be tried on over underwear, and where applicable, without removing the protective adhesive strip. In the interests of hygiene, returns/exchanges may not be accepted if this strip has been removed or where it is obvious the items have been worn and may be sent back to the customer.
Please fill in this Returns form and we will be in touch shortly.
Once we receive your goods, we’ll send you an email informing you they have arrived safely. Our Returns team will then inspect all items within 2 business days to ensure they are in an undamaged and unworn condition.
Refunds
If successful, our Returns team will then process the refund as soon as possible, however, please allow an extra 2 – 10 business days for the refund to appear on your credit card account for bank processing time.
If returned goods do not meet the criteria, a refund will be declined and we will return the products to you.
Exchanges
Speedo is unable to offer exchanges on return items via our online store. If an exchange is required, please visit your nearest Speedo concept retail store. We are unable to accept exchanges into Outlet stores. Alternatively, return your item for a refund and place a new order for the correct size and/or colour. Orders made with AfterPay or Paypal may not be exchanged in-store and must be returned online for a refund via our online returns process. If returned goods do not meet the criteria, an exchange will be declined and we will return the products to you.
I am not too sure what style or size to order?
If you are unsure as to what size or style you should purchase, please contact our friendly and knowledgeable staff who will be happy to assist. You can contact them at online@speedo.com.au.
The junior girl's size 8 is too big, however, the toddler's size 7 is too small, what do I do?
The junior girl's size 8 is generally always bigger than the toddler girls size 7. If you find that the junior 8 or a toddler 7 doesn’t quite fit, we would recommend you try a junior size 6. If you have consulted our sizing charts and are still unsure as to what size you should purchase, please contact our friendly and knowledgeable staff who will be happy to assist. You can contact them at online@speedo.com.au.
How Do I Use My E-Gift Card?
Using your Speedo E-Gift Card couldn’t be easier, you simply enter your E-Gift Card number in the payment section provided at the checkout when you are ready to make your purchase.
- Upon receiving a Speedo E-Gift Card via email you will be presented with an E-Gift card number that can be redeemed online.
- If the items purchased total less than the E-Gift Card amount, the remaining funds will remain on the E-Gift Card to use on the next purchase, if the items purchased exceed the E-Gift Card amount the remaining value must be paid by card in order to complete the order.
- Gift Cards take up to 4 hours to be delivered to your preferred email address.
- Items bought using E-Gift Cards can be returned or exchanged but not refunded, only additional monies paid over and above the E-Gift Card will be refunded and a new E-Gift Card will be issued or funds allocated to your existing E-Gift Card applied.
For full details please see our E-Gift Card Terms & Conditions.
Afterpay
Afterpay is now available online on orders from $100 - $1200.
You can now receive your Speedo purchases now and pay for them over 4 equal fortnightly payments.
- Simply add your Speedo items to your online shopping bag
- Select Afterpay as your payment method at checkout
- From here, follow the prompts to create an Afterpay account to pay the first of our four installments up front.
For more information, visit the Afterpay website.
Kindly be advised that when you complete a purchase using Afterpay/Zippay as your chosen payment method, Afterpay/Zippay covers the full payment for the product on your behalf. In the event of a product return, our standard return processing timeframes will apply, irrespective of the payment method originally used. Consequently, if a payment is scheduled during the period between returning your goods and the completion of your refund processing, it will be necessary for you to settle this instalment. Upon the completion of the return processing and refund, we will initiate a full refund to Afterpay/Zippay, who will then reimburse any payments made up to that point.
LZR Fastskin Warranty & Care Guide
Speedo LZR Fastskin products have been specially developed using select materials and technologies to meet the demanding needs of athletes at the highest level the sport whilst racing. If you feel your product is faulty in anyway please refer to our LZR Fastskin Warranty, and please contact us at returns@speedo.com.au, one of our friendly team will do what they can to assist.
ZIP PAY
Choose Zip at checkout and own the way you pay. Repayments from as little as $10 a week. No upfront payments. Interest free always.
How it works:
- Apply for a Zip account in seconds at zip.co/apply
- Add item(s) to your basket and select Zip as your payment method at checkout.
- Complete your checkout and pay nothing today. Choose how you pay - weekly, fortnightly or monthly.
Available to Australia customers and shipping addresses only.