RETURNS POLICY
From time to time, you may purchase a product that doesn't suit you or simply doesn't fit.To provide you with the best shopping experience, we offer you a 30-day FREE Return Policy within Australia on products that are unused and in a saleable condition. In the unlikely event that you believe you have received a faulty item please read our Faulty Items section below.
ONLINE RETURNS
To return your product and obtain a refund, please follow these simple steps:
(a) Simply fill in this Return Form your postage label will be emailed to you
(b) Attach the label and return item(s) so us in the same condition it was received and if possible all packaging
Once we receive your returned goods, we’ll send you an email informing you they have arrived safely.
Our Returns Team will then inspect all returns within 3-5 business days to ensure they are in an undamaged condition. Our Returns Team will then pass on details for all customer refunds to be processed as soon as possible, however, please allow an extra 2-15 days for the refund to appear on your credit card account to allow for bank processing. You will receive your refund in the original form of payment.
If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
- Merchandise must be returned within 30 days from the date of purchase.
- Merchandise must not be worn, altered, or washed.
- For hygiene reasons, socks and underwear cannot be returned.
- Merchandise must have all tags attached.
Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your Return.
CONTACT US
Please feel free to contact us if you have any further questions regarding the return of your purchase.
Email: online@ridersbylee.com.au
PAYPAL & AFTERPAY RETURNS
Orders made with AfterPay or Paypal may not be exchanged in-store and must be returned online for a refund via our online returns process.
ONLINE EXCHANGES
Unfortunately, we are currently unable to process exchanges. If you would like to return an item, please follow the guidelines outlined above and we will happily issue a refund so you can order the product in a different size.
REFUNDING E-GIFT CARDS
For item(s) paid by both E-gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded to your E-Gift Card as store credit.
WARRANTY RETURNS
Riders by Lee is committed to providing you with quality products and stand by them with our Warranty Policy. In the unlikely event that you believe your item to be faulty, you should endeavour to return your item to the store at which you purchased it.
If the item was purchased from an authorised Riders by Lee retailer in Australia please contact this retailer with your proof of purchase and they will action the warranty/repair request on your behalf.
If it is not geographically possible to return through your place of purchase please contact us aftersales@truealliance.com.au and one of our friendly team will be more than happy to assist with your enquiry.